TERMS AND CONDITIONS
Date: 1st July 2019 Version 5.1
1.2 We recommend that you read these Terms and Conditions carefully before using the Service(s). By accessing and continuing to use the Service(s), you agree that You have read and accept the Terms and Conditions. If you do not agree with any of our Terms and Conditions then you should not use our Service(s). We will not file our contract with you so please print it out or save it for your records along with all confirmation emails, additional terms, game rules and payment methods relevant to your use of the platforms and/or Services. This agreement is subject to change (as set out below).
1.3 The registered office of LeoVegas is at Level 7, The Plaza Business Centre, Bisazza Street, SLM 1640, Sliema, Malta (registered company number C59314). LeoVegas is licensed and regulated by:
1.3.1 the UK Gambling Commission (licence number 000-039198-R-319450-018) in respect of customers located in Great Britain; and 1.3.2 the Malta Gaming Authority for customers outside of Great Britain. under the following licences:
MGA/CL1/882/2013 and MGA/CL1/883/2013 issued on the 6th December 2013, and MGA/CL1/1035/2014, MGA/CL1/1036/2014, MGA/CL1/1037/2014, MGA/CL1/1038/2014, and MGA/CL1/1116/2015 issued on the 10th December 2015, MGA/CL2/1156/2015 issued on the 14th April 2016, MGA/CLA/1126/2015 issued on the 23rd December 2016, and MGA/CL1/1115/2015 issued on the 18th January 2017.
1.4 If these agreements are translated into another language, the English language version will prevail in the event of any conflict between the translation and the English language version. If you have any questions regarding the Terms and Conditions or our Service please contact Customer Support by email at email@example.com
2. CHANGES AND UPDATES TO TERMS AND CONDITIONS
2.1 You acknowledge that these terms are subject to change by LeoVegas, which reserves the right to change them at any time. All material changes to the Terms and Conditions will be notified to you via your registered email address and this notification will be in advance of the relevant change(s) coming into effect. If you do not agree to the Terms and Conditions and/or any amendment of them you should not continue to use the Service. Your continued use of the Services following any change shall constitute acceptance of the Terms and Conditions, as modified.
3. RESTRICTIONS ON USE
3.1 YOU MUST NOT REGISTER OR SEEK TO REGISTER WITH LEOVEGAS GAMING PLC OR PLACE OR SEEK TO PLACE ANY BET OR WAGER THROUGH THIS WEBSITE OR PLAY ANY OF THE GAMES ON THIS WEBSITE ("THE GAMES") FOR FREE OR FOR REAL IF ANY OF THE FOLLOWING APPLY:
3.1.1 YOU ARE LOCATED IN A JURISDICTION IN WHICH SUCH REGISTRATION AND/OR PLAYING ANY OF THE GAMES IS UNLAWFUL OR CONTRARY TO ANY APPLICABLE REGULATION. IT IS YOUR RESPONSIBILITY TO ENSURE THAT THIS IS NOT THE CASE;
3.1.2 YOU ARE LOCATED IN ANY OF THE FOLLOWING JURISDICTIONS AT THE TIME OF REGISTRATION OR THE PLAYING OF ANY OF THE GAMES:
Abkhazia, Afghanistan, Akrotiri and Dhekelia, Åland Islands, Albania, Algeria, American, Samoa, Andorra, Angola, Anguilla, Antarctica, Antigua and Barbuda, Argentina, Armenia, Aruba, Ascension Island, Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Bouvet Island, Brazil, British Antarctic Territory, British Indian Ocean Territory, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Burma (Myanmar) Cambodia Cameroon Canada, Canton and Enderbury Islands, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos [Keeling] Islands, Colombia, Comoros, Congo (Republic of) Cook Islands, Costa Rica, Croatia, Cuba, Cyprus, Czech Republic, Côte d’Ivoire, Democratic Republic of Congo, Denmark, Djibouti, Dominica, Dominican Republic, Dronning Maud Land, Dutch Antilles, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Gabon, Gambia, Georgia, Germany, Ghana,Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Heard Island and McDonald Islands, Honduras Hong Kong, Hungary, Iceland, India, Indonesia, Iran, Iraq, Israel, Italy, Jamaica, Japan, Johnston Island, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macau, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Midway Islands, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Nagorno Karabakh, Namibia, Nauru, Nepal, Netherlands, New Caledonia,Nicaragua, Niger, Nigeria, Niue, Norfolk Island, North Korea,Northern Mariana Islands, Norway, Oman, Pakistan, Palau, Palestinian Territories, Panama, Papua New Guinea, Paraguay, People's Democratic Republic of Yemen (South Yemen), Peru, Philippines, Pitcairn Islands, Poland, Portugal, Puerto Rico, Qatar, Romania, Russia, Rwanda, Réunion, Saint Barthélemy, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Samoa, San Marino, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovenia, Solomon Islands, Somalia, Somaliland, South Africa, South Georgia and the South Sandwich Islands, South Korea, South Ossetia, Spain, Sri Lanka, Sudan, Suriname, Svalbard and Jan Mayen Islands,Swaziland, Syria, Sweden, Switzerland, Slovakia São Tomé and Príncipe, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste,Togo, Tokelau, Tonga, Transnistria, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Minor Outlying Islands, U.S. Virgin Islands, Uganda, Ukraine United Arab Emirates, United States, Uruguay, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, Wake Island, Wallis and Futuna, Western Sahara, Yemen, Zambia,. Zimbabwe (referred to collectively as "Prohibited Jurisdictions").
3.1.3 YOU ARE UNDER 18 YEARS OF AGE. UNDERAGE GAMBLING IS A CRIMINAL OFFENCE IN THE UK;
3.1.4 YOU ARE NOT ACTING AS PRINCIPAL AND ARE ACTING ON BEHALF OF SOMEONE ELSE; OR
3.2 If you contravene any of the stipulations in clause 3.1, then you will not be entitled to collect any winnings. Furthermore, persons knowingly in breach are committing fraud and may be subject to criminal prosecution.
You promise that the source of all funds used by you on the Service is legal. To meet our legal and regulatory commitments we may need to ask you questions to confirm that the funds you’re playing with are legitimate. Failure to comply with reasonable information requests may result in closure of your Account.
3.3 It is your responsibility to ensure that at all times you comply with all laws and regulations in any jurisdiction where you are located or resident and that you have complete and unrestricted legal right to use the Service, and to register and participate in the Games.
4.1 Application to open an Account: In order to use the Service, you will need to open an account with us ("Account").
4.2 In order to open an Account, you can click "Join Now" on the Website and follow the on-screen instructions.
4.3 In order to open your Account, you will need to provide us with personal information, including your name, date of birth and contact details, including an address, telephone number and email address ("Registration Details").
4.4 You need to be over the age of 18 to open your Account and we reserve the right to ask for proof of your age (in accordance with the verification procedures set out at clause 5.)
4.5 In opening your Account, you represent and warrant that:
4.5.1 you understand and accept the risk that, by using the Service, you may win or lose money;
4.5.2 you are not located and do not reside in (i) any of the Prohibited Jurisdictions, or (ii) any jurisdiction where gambling is illegal;
4.5.3 you are over the age of 18, and above the legal age at which gambling is legal under the law or jurisdiction that applies to you;
4.5.4 you are legally able to enter into contracts;
4.5.5 you have not been excluded from gambling; and
4.5.6 you have not held a previous Account which has been closed by us for any reason.
4.6 Your Account must be registered using accurate Registration Details and it shall only be issued once for you and not duplicated through any other person, family, household, address (postal or IP), email address, device used to access the Service or any environment where devices used to access the Service are shared (e.g. schools, workplaces, public libraries etc.) and/or account in respect of the Services. Any other accounts which you open with us, or which are beneficially owned by you in relation to the Services shall be "Duplicate Accounts". We may close any Duplicate Account (but shall not be obliged to do so). If we close a Duplicate Account:
4.6.1 all bonuses, free bets and winnings accrued from such bonuses and free bets obtained using that Duplicate Account will be void and forfeited by you;
4.6.2 we may, at our entire discretion, void all winnings and refund all deposits (less amounts in respect of void winnings) made in respect of that Duplicate Account and, to the extent not recovered by us from the relevant Duplicate Account, any amounts to be refunded to us by you in respect of a Duplicate Account may be recovered by us directly from any other of your Accounts (including any other Duplicate Account); or
4.6.3 we may, at our entire discretion, allow usage of the Duplicate Account to be deemed valid in which case all losses and stakes placed by or for you through the Duplicate Account shall be retained by us.
4.7 Following registration we will request a username and password for security purposes. The password that you choose must be kept private and secure by you at all times. Failure to do so could lead to unauthorised activities on your Account. Transactions made using your Account username and password are accepted by us on the understanding that you are playing the Games. If an alternative source has accessed your Account we accept no liability for monies or information lost or misused.
4.8 You agree to be solely responsible for all use of this Website or any playing of the Games through use of your Account username and password. You are responsible for keeping all of these confidential. If you believe your password is being used by a third party, you must notify Customer Support. Any unauthorised use of your username and password, unless cause by negligence on our part, will be deemed as your use and is your responsibility.
4.9 If any of your Registration Details or financial information (such as credit card details) relevant to your Account change, you must inform us immediately, as failure to do so may result in transactions being declined by your financial institution. This can be done in respect of certain account information by accessing the 'My Account' facility. We will not accept any liability or responsibility for transactions which are declined as a result of incorrect details where you have failed to make us aware of any changes/correct details. Should your credit card be lost or stolen, you must notify Leo Vegas immediately by contacting Customer Support
4.10 LeoVegas reserves the right to refuse to register you and/or to suspend and/or terminate your registration and/or Account at any time in each case in our sole and absolute discretion and we shall not be obliged to provide you with any reasons for so doing.
5. CUSTOMER VERIFICATION AND MONEY LAUNDERING REQUIREMENTS
5.1 You represent and warrant that:
5.1.1 the Registration Details are correct; and
5.1.2 you are the rightful owner of the money which you at any time deposit in your Account.
5.2 To maintain a high level of security to protect your funds, you accept that we will perform random security checks and keep records of transactions and wagers. By agreeing to the Terms and Conditions you authorise us to undertake any such verification checks from time to time as we may require ourselves or may be required by third parties (including, but not limited to, regulatory bodies) to confirm these facts (the "Checks"). You agree that from time to time, upon our request, you may be required to provide additional details in respect of any of such information you have provided us, including in relation to any deposits which you have made into your Account. You accept that we may demand additional documentation in the event of a security check and that we may terminate and/or suspend your Account and/or withhold payment to you if we do not receive such documentation. In addition, we will not register you unless you provide us with the correct documentation requested of you in order to verify your identity.
5.3 Whilst we are undertaking any Checks from time to time, we may restrict you from withdrawing funds from your Account and/or prevent access to all or certain parts of the Website. Please note that we may from time to time re-perform the Checks for regulatory, security or other business reasons.
5.4 In certain circumstances we may have to contact you and ask you to provide further information to us directly in order to complete the Checks. For this purpose, we will be entitled, at our sole discretion, to require that you provide us with a notarised ID or any equivalent certified ID according to the applicable law of your jurisdiction or otherwise, proof of address, utility bills, bank details, bank statements and bank references. Until such information has been supplied to our satisfaction we may prevent any activity to be undertaken by you in relation to the Account or we may, where we reasonably believe that deliberately incorrect information has been provided by you, keep any amount deposited on the Account following the closure of the Account by us.
5.5 If we are unable to confirm that you are 18 years of age or over then we may suspend your Account until such time that we are able to confirm that you are the 18 years of age or over. If you are subsequently proven to have been under the age of 18 at the time you made any transactions with us, then:
5.5.1 your Account will be closed;
5.5.2 all transactions made whilst you were underage will be made void, and all related funds deposited by you will be returned by the payment method used for the deposit of such funds, wherever practicable; and
5.5.3 any winnings which you have accrued will be forfeited by you (and may be deducted from the amount of any deposit returned under clause 5.5.3).
5.6 On making a deposit to your account, LeoVegas may use your details to verify your identity as required pursuant to applicable anti-money laundering rules and regulations and/or other obligations, policies or procedures. Further, documentation may be required to verify your identity. Funds deposited from debit or credit cards will be credited to your Account as soon as is possible on receipt of an authorisation from your bank. It is your obligation to ensure that you keep these funds in your debit or credit card account until your bank deducts them.
6. DEPOSIT AND WITHDRAWALS
6.1 You must have registered an Account with us and deposited a minimum of £10 in order to play the Games on our Service. You can then wager up to the amount available in your Account. You can play demonstration versions of each Game without registering or logging in.
6.2 In certain circumstances (for example no deposit bonuses) it may be possible to play the Games without the minimum deposit.
6.3 You can make deposits into your Account by accessing the 'deposits' option in the Account section. You can only have one active card number with your Account and no card can be registered to more than one account. A card is considered ‘active’ when it is the current/ last payment method used. The ‘active card’ cannot be changed whilst there is a balance of £10 or greater on your Account. This is to comply with our anti money laundering obligations.
6.3.1 When using a debit card, credit card or online payment service, you must ensure that you use a card from a personal account in your name. We will assume that you are abiding by this and we accept no liability where this is not the case. We reserve the right to retain any deposits and withhold any winnings placed by third party funds.
6.4 When using our services, you will send money to and may receive money from us. We may use third party payment service providers (PSPs) to process deposits and withdrawals from your account. You authorise us to use PSPs, as necessary to process transactions.
6.5 The default limit to depositing monies on your Account is:
6.5.1 A minimum deposit of £10 is required.
6.5.2 LeoVegas reserve the right to increase or decrease the standard site deposit limits for individual players at their discretion.
6.6 In the event that there is a chargeback for whatever reason you accept and acknowledge that we will be able to suspend your Account indefinitely to enable us to investigate and resolve the matter. We will withhold any deposits, cash balance or bonus funds. The suspension will be applied to all accounts you hold on sites operated by LeoVegas Mobile Gaming Group and if you attempt to circumvent our account linking process we reserve the right to retain all deposits, cash balance or bonus balance on the account.
6.7 The balance held in your Account will not earn interest in your favour.
6.8 You must maintain your Account in order to place wagers in any of the Games. We reserve the right to refuse or limit any wager(s) for any reason, and in any event you are not allowed to place a wager greater than the amount in credit in your Account (after taking into account all previous wagers).
6.9 Subject to the provisions of these terms, you can make withdrawals from your Account up to your current available balance by wire transfer back to credit or debit card (subject to the conditions set out below and after taking into account all previous wagers). There are minimum and maximum limits on the amounts that you can withdraw from your Account. You may only make a maximum of 5 withdrawals from your Account in any one 24 hour period. Please note the following conditions:
6.9.1 Withdrawal by wire transfer is only available for a United Kingdom bank account: each withdrawal must be at least £10 (save in the case of a final withdrawal to close an account) and no greater than £175,000 in any 24-hour period. A transfer will only be made to an account in your name and such account must not be at a branch located in any of the jurisdictions referred to at 3.1(a) above. Wire transfers in excess of £1,000 will require proof of identity to be provided.
6.9.2 Withdrawal by DBT (Direct Bank Transfer) is only available for a foreign bank account: each withdrawal must be to the equivalent value of £10 in the specific currency (saved in the case of a final withdrawal to close an account) and no greater than (£175,000 in the specific currency) in any 24-hour period. A transfer will only be made to an account in your name and such account must not be at a branch located in any of the jurisdictions referred to at 3.1(a) above. DBT transfers in excess of (£1,000 in the specific currency) will require proof of identity to be provided.
6.9.3 Withdrawal by Credit or Debit Card Visa, Visa Debit, Visa Electron, Solo and Maestro: each withdrawal must be at least £10 (save in the case of a final withdrawal to close an account) and must be no greater than £175,000 in any 24-hour period. Withdrawals in excess of £1,000 will require proof of identity to be provided.
6.9.4 We do NOT offer withdrawal by cheque.
6.10 LeoVegas reserve the right to increase or decrease the standard site withdrawal limits for individual players at their discretion
6.11 If you wish to withdraw less than the minimum amount this can only be done as part of the account closure process.
6.12 Subject to the provisions of these terms, when you close your Account you will be entitled to the return of all funds in it.
6.13 If, as part of a promotional campaign or competition, we credit an amount to an account registered in your name, you can only use such amounts as wagers for playing the Games.
6.14 We reserve the right to terminate the provision of your Account and access to the Services at any time. In the event of such termination, any winnings under £20,000.00 in your Account will be paid within 60 days of such termination. Any refunds will be at our sole discretion.
6.15 In the normal course of play, players will not be charged to deposit or withdraw funds. However in the event of any suspected misuse of the deposit and withdrawal functionality, LeoVegas reserve the absolute right to charge players a handling fee reflecting the costs of any financial transaction charges incurred as a result of an individual player’s misuse of the financial functionality.
6.16 In accordance with the Gambling Commission's rating system published from time to time, customer funds are kept in accounts separate from business accounts but they would form part of the assets of the business in the event of insolvency. We hold customer funds in a separate account from company funds, however these funds are not protected in the event of insolvency: not protected segregation (please refer to https://www.gamblingcommission.gov.uk/for-the-public/Your-rights/Protection-of-customer-funds.aspx. Any funds in Your Member Account shall not bear interest.
7. PROHIBITED USE
7.1 The following practices (or any of them) in relation to the Services. For the avoidance of doubt ‘Services’ means any site operated by LeoVegas Gaming PLC. The action we take including but not limited to suspending accounts will be applied to all accounts you hold across our network:
7.1.1 abuse of bonuses or other promotions; and/or
7.1.2 using the Service other than for your personal use; and/or
7.1.3 using unfair external factors or influences (commonly known as cheating); and/or
7.1.4 taking unfair advantage (as defined in clause 7.5.3);
7.1.5 opening any Duplicate Accounts;
7.1.6 causing to be published on, or using any actual or potentially defamatory, offensive or obscene language or material on the Website; and/or
7.1.7 undertaking fraudulent practice or criminal activity (as defined in clause 7.5.1),
constitute "Prohibited Practices" and are not permitted and will constitute a material breach of the Terms and Conditions. We will take all reasonable steps to prevent and detect such practices and to identify the relevant players concerned if they do occur. Subject to the above, however, we will not be liable for any loss or damage which you may incur as a result of any Prohibited Practices, and any action we take in respect of the same will be at our sole discretion.
7.2 If you suspect a person is engaged in any Prohibited Practice, you shall as soon as reasonably practicable report it to us by e-mailing us or telephoning Customer Services.
7.3 You agree that you shall not participate in or be connected with any form of Prohibited Practice in connection with your access to or use of the Services.
7.4.1 we have reasonable grounds to believe that you have participated in or have been connected with any form of Prohibited Practice (and the basis of our belief shall include the use by us (and by our gaming partners and our other suppliers) of any fraud, cheating and collusion detection practices which are used in the gambling and gaming industry at the relevant time); or
7.4.2 we become aware that you have "charged back" or denied any of the purchases or deposits that you made to your Account; or
7.4.3 in our reasonable opinion your continued use of the Services may be detrimental to our regulated status, including our continued ability to be licensed by the UK Gambling Commission and/or the Malta Gaming Authority; or
7.4.4 you become bankrupt or suffer analogous proceedings anywhere in the world,
then, (including in connection with any suspension and/or termination of your Account) we shall have the right, in respect of your Account to withhold the whole or part of the balance and/or recover from the account the amount of any deposits, pay-outs, bonuses or winnings which have been affected by or are in any way attributable to any of the event(s) contemplated in this clause 7.4. The rights set out in this clause 7.4. are without prejudice to any other rights (including any common law rights) that we may have against you, whether under the Terms and Conditions or otherwise.
7.5 For the purposes of this clause 7:
7.5.1 "fraudulent practice" means any fraudulent activity engaged in by you or by any person acting on your behalf or in collusion with you, and shall include, without limitation: (a) fraudulent charge-backs and rake-back activity; (b) the use by you or any other person who was participating in the same game as you at any time, of a stolen, cloned or otherwise unauthorised credit or debit card, as a source of funds; (c) the collusion by you with others in order to gain an unfair advantage (including through bonus schemes or similar incentives offered by us); (d) any attempt to register false or misleading account information; and (e) any actual or attempted act by you which is reasonably deemed by us to be illegal in any applicable jurisdiction, made in bad faith, or intended to defraud us and/or circumvent any contractual or legal restrictions, regardless of whether such act or attempted act actually causes us any damage or harm;
7.5.2 "criminal activity" shall include, without limitation, money laundering and any offence under section 42 of the Gambling Act 2005, and any applicable law in any jurisdiction where you are located or resident; and
7.5.3 "unfair advantage" shall include, without limitation:
(a) the exploitation of a fault, loophole or error in our or any third party's software used by you in connection with the Services (including in respect of any game);
(b) the use of third party software or analysis systems; or
(c) the exploitation by you, of an Error as defined in clause 12 below, in any case either to your advantage and/or to the disadvantage of us or others.
(d) Manipulating bonus functionality. For example this includes but is not limited to:
‘Tier 2’ strategy whereby a player will look to increase the bonus amount awarded by initially staking on a non-contributing or low contributing game before transferring winnings to a contributing game;
delaying the playing of a game round until after the wagering requirement for that bonuses has been met, and/or they have deposited new funds. This includes all bonus and/or free spin modes and features which may arise as a result of wagers made using the player’s bonus balance;
equal, zero or low margin bets or hedge betting.
7.6 In exercising any of our rights under clause 7.4 in relation to a Prohibited Practice, we shall use all reasonable endeavours to ensure that, while complying with our regulatory and other legal obligations, we exercise such rights in a manner which is fair to you and to our other customers.
7.7 We reserve the right to inform relevant authorities, other online gaming or gambling operators, other online service providers and banks, credit card companies, electronic payment providers or other financial institutions of your identity and of any suspected Prohibited Practice by you, and you shall cooperate fully with us to investigate any such activity. 7.8 LeoVegas will not give You any credit for participation in any game
8. RESPONSIBLE GAMBLING
8.1 You can limit the amount you can deposit to your Account by clicking on the deposit limits link which is on the homepage and the deposit page or contacting Customer Support. This limit will only apply to your Account on the Website, if you have accounts on other LeoVegas operated sites you must set your preferred limit by account by site.
8.2 Self exclusion: If you wish to restrict your gambling, we provide a voluntary self exclusion policy. You may instruct us to exclude you from participation in the Games by contacting Customer Support. You can also do this via the Safer Gambling section of the My Account section when logged in. Use of this opt-out facility will result in your Account being blocked and LeoVegas will not accept wagers from this account, or any other linked account operated by LeoVegas, after confirmation that your request has been received. A full list of our sites are as follows: 21.co.uk, Bet UK, Bingo Stars, Castle Jackpot, Crown Bingo, Legs Eleven, LeoVegas, Mcasino, Pink Casino, Royal Panda, Slot Boss, Slot Mob, Slotto, UK Casino. Self exclusion is for a minimum period of 6 months. To reactivate your Account, which is only possible after the period of Self exclusion has expired we will require confirmation from you over the telephone. All requests for reactivation after Self exclusion will be given a 24 hour “cooling off” period before accounts can be re activated. This period commences following confirmation that your “cooling off” period has started. Self Exclusion will be applied to all accounts you hold on sites operated by LeoVegas and we encourage players to extend their self exclusion to any gambling accounts you may hold with other operators. You will be unable to open any new accounts on sites operated by LeoVegas . We shall not be liable for any losses you or any third party may suffer if you circumvent our self-exclusion procedures and continue to use our Services or if you continue to gamble with any third party. You will inform us as soon as you become aware of any errors in respect your self-exclusion or of any player protection mechanisms we make available to you. If you do not inform us when you become aware of such errors, then we shall not be liable for any losses which you may suffer.
8.2.1 You accept and acknowledge that, should You choose to self-exclude from the Website 21.co.uk as outlined above, You will also be automatically self-excluded from the related Websites, as defined in Clause 8.2 above
8.2.2 You acknowledge that we may share your personal information between the licensed gaming operators within the LeoVegas Mobile Gaming Group to comply with the legal obligations under our operating license.
8.3 Time out: If you wish to take a shorter break from gambling, for between one day and six weeks, then you can apply a time out to your Account.
8.4 When you set a time out with us we will close your Account for the specified period. You may wish to withdraw any funds from your Account before you start a time out. Any balance on your Account will not be automatically refunded to you once a time out has started and you will need to contact the customer service team if you wish to make a withdrawal.
8.5 Whilst your Account is timed out, we will endeavour to not send you any marketing material or promotional offers but this can take 48 hours to come into effect.
8.6 To set a time out on your Account, please select a period within the ‘Responsible Gambling’ section of the ‘My Account’ pages.
8.7 Following the end of your time out period, your Account will automatically be re-opened and you will be able to login to your Account.
8.8 Reality checks. If you wish to receive an on screen reminder of the length of time you have been playing this can be set enabled in the ‘My Account section’.
8.9 Although we will use our reasonable endeavours to enforce our responsible gambling tools, we do not accept any responsibility or liability if you nevertheless continue gambling and/or seek to use the Service with the intention of deliberately avoiding the relevant measures in place and/or we are unable to enforce our measures/policies for reasons outside of our reasonable control.
8.10 If you believe your gambling is becoming excessive or is giving you concerns, GamCare is an authority which can provide support, advice and counselling to people affected by gambling problems. More information is available at www.gamcare.org.uk or you can call them on 0845 6000 133.
9. LICENCE AND SOFTWARE
9.1 We grant you a personal, non-exclusive, royalty-free, non-assignable and non-transferable licence to use the software for the Games (the 'Software') strictly for participation only in the Games in accordance with these terms and the rules of the Games. You may use the Software on any computer at which you have user rights and provided always that you comply with these terms and the rules of each Game.
9.2 You may not sub-license, nor assign or transfer this licence, nor rent, lease, licence or sub-license the Software or any part of it or any of the Games or any part of them. Except to the extent that such activities cannot be prevented pursuant to the Copyright, Designs and Patents Act 1988, you may not reverse engineer, decompile, disassemble, modify, translate or make any attempt to discover the source code of the Software or any material on our site or used for any of the Games.
9.3 Save as expressly provided in clause 9.1 above, any downloading, use or copying of material is strictly prohibited and, in particular, you agree to use the Website and / or materials solely for your own personal, non-commercial use and specifically not for any business, commercial or public purpose.
9.5 You agree to follow and comply with all computer instructions and directions sent over the Internet from us to you. Such instructions and directions form part of these terms and are legally binding on you.
10. COPYRIGHT AND TRADEMARK
10.1 All materials and software on the Website is the exclusive property of LeoVegas or its licensors.
10.2 All software and materials on the Service are protected by trademark law, copyright law and/or other intellectual property rights.
10.3 All other product or company names, devices, logos, icons, graphics or designs referred to in the Website Materials are the trademarks of the respective owners and are exhibited only in such a manner as is intended to be for the benefit of such trademark owners. We intend no infringement of such trademarks. The appearance of products, services, companies, organisations, home pages or other websites on this website does not imply any endorsement thereof by us.
10.4 You may only use the software and materials in your use of this Service in accordance with these Terms and Conditions. Any other use is strictly prohibited.
11. RULES AND GOVERNING GAMES
11.1 The specific rules governing each game on the Service are available on the Website in each game's corresponding "Game Information" page. We reserve the right to change them, so ensure you keep checking them as each time you use the service you will be bound by them.
11.2 You fully accept that a random number generator will determine the outcome of the Games. The correct operation of this has been independently tested and certified by a Gambling Commission approved testing facility.
11.3 Once you have confirmed your bet and/or wager the value of your stake will be immediately taken from your account balance.
11.4 We reserve the right to refuse to accept the whole or part of any bet and/or wager at our discretion. We reserve the right to vary the maximum and minimum stake amounts and these will be updated in the rules on the Website. It is your responsibility to check these each time you log in.
11.5 You shall not interrupt or attempt to interrupt the operation of our Service or the normal playing of any games.
11.6 Winnings cannot be transferred, substituted, exchanged or redeemed for any other prize.
11.7 You agree that LeoVegas and its records will be the final authority in determining the terms of any wagers placed and the circumstances in which they were made.
11.8 Any applicable taxes and fees in connection with any winnings awarded to you or any other payments are your sole responsibility.
12.1 You acknowledge that full freedom from errors and incompleteness is impossible to achieve with respect to computer software. We do not warrant that the Service shall be error-free, operate without interruption or free from viruses or other harmful components. If you become aware that the Software contains any error, or is incomplete, you shall promptly notify Customer Support upon becoming aware of such error or incompleteness. You undertake to refrain from taking any advantage whatsoever, either knowingly or otherwise, of that error or incompleteness and we reserve the right to recover any such advantage that you do gain from such error or incompleteness, as well as all associated costs, damages and expenses in making such recovery.
13. GOVERNING LAWS AND DISPUTES
13.2 If you have any complaints about the Service, please contact Customer Support in the first instance or by writing to LeoVegas Gaming PLC of Level 7, The Plaza Business Centre, Bisazza Street, SLM 1640, Sliema, Malta within fourteen (14) days of any incident. If you are not satisfied with our response you may contact our Alternative Dispute Resolution (ADR) service provider.
13.3 If You are located in Great Britain, to the extent that You are not satisfied with our response or if a claim cannot be resolved, You may contact IBAS, Independent Betting Adjudication Services Limited, (a dispute resolution service) at PO Box 62639, London EC3P 3AS, UK, e-mail: firstname.lastname@example.org, phone: +44-020 7347 5883 for the matter to be settled. The IBAS website is the following: https://www.ibas-uk.com/.
13.4 A secondary option for raising a dispute is available via the Online Dispute Resolution (ODR) platform. Access to the platform is obtained at https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage
14.2 LeoVegas uses “cookies” to keep track of your personal preferences whilst using the Service. “Cookies” help ensure a better playing experience.
14.4 By providing your User Information, you accept that we may use and retain your User Information for the purposes of providing the Service and that it may be held by us or any third party company which processes it on our behalf. These third parties are permitted to use the data only in accordance with our instructions. We may use your User information in order to send you information about our products and services (including by mail, phone, email, other electronic messaging services such as text or automated calling systems, or fax). We, and our affiliates may also contact you with information about their products and services including special offers and rewards, and we may disclose your User Information to our affiliate for these purposes. Your email address is required upon registration so that we can contact you about your Account. An email will be sent to the registered address once an Account has been successfully registered. You can opt out of receiving further email communications from LeoVegas by clicking the unsubscribe link in the footer of any email you receive or by contacting Customer Support. Your information WILL NOT be passed on to other third parties for marketing purposes without your consent.
14.5 You accept that LeoVegas and its business partners may use your name, voice, likeness, location and photograph in connection with the development, production, distribution and/or exploitation (including marketing and promotion) of the Service without additional compensation to you (unless prohibited by law), however LeoVegas and its business partners will not do this without first obtaining your consent.
14.6 If you wish to request a copy of the personal information we hold about you please write to LeoVegas Gaming PLC of Level 7, The Plaza Business Centre, Bisazza Street, SLM 1640, Sliema, Malta or contact Customer Support. If you request a copy of your personal information we may ask you to verify your identity to our satisfaction.
14.7. You accept that in the event of a reorganisation, sale or takeover we may need to disclose personal information to third parties involved in the acquisition of the business.
15. SECURITY POLICY
15.1 LeoVegas is committed to the security of all personal and banking details entered onto the site. It is only necessary to enter your debit or credit card details once. After that your debit or credit card details will only be used if you make a deposit or withdrawal and are then transmitted between one of the leading e-commerce payment service providers who in turn have secure encrypted links between themselves and all the major banks.
15.2 By registering and depositing cash online LeoVegas employees do not have access to your debit or credit card details. Please note that LeoVegas will be carrying out substantial fraud checks.
16. BONUS OVERVIEW
16.1 We may award bonuses to players upon successful registration and/ or at any point during your continued use of your Account. Bonuses are open to residents of Great Britain aged 18 or over, who register to full member status. Please read the terms and conditions of any bonus promotion carefully and make sure that you fully understand their contents. By participating in a bonus, you agree to be bound by the relevant bonus terms and conditions ("Bonus Terms"). All bonuses are optional, players can opt not to participate at the point of claim.
16.2 Please be aware that Bonus Terms will ordinarily contain important wagering requirements which require you to stake a minimum number of wagers before any bonus and any winnings derived therefrom may be withdrawn ("Wagering Requirements"). Wagering Requirements for each bonus will always be communicated as a multiple of either (i) the deposit; (ii) the bonus; or (iii) both.
16.3 A bonus with wagering requirements will only be given to players who have agreed to receive the bonus and accept the relevant Bonus Terms. Only one bonus can be active at any one time unless we state otherwise.
16.4 Your Account will have a bonus balance containing bonus money (if any) that is kept separate from your cash balance (your "Bonus Balance" and "Cash Balance", respectively). Your Bonus Balance may never be withdrawn. When you have an active bonus, all winnings from cash stakes are paid to your Cash Balance. Winnings from bonus stakes will be paid into your Bonus Balance until wagering requirements are met. On placing a bet the money is firstly subtracted from the Cash Balance, unless it is zero, upon which it will be taken from the Bonus Balance. If the bet is larger than the Cash Balance at the time of the stake then the remainder will be taken from the Bonus Balance and any winnings paid out proportionally, according to the cash/ bonus stake ratio. Once the relevant Wagering Requirements have been met, the amount in the Bonus Balance linked to an active bonus will be transferred to your Cash Balance which is then available for withdrawal. Only bonus stakes will contribute toward Wagering Requirements.
16.5 If you deposit funds into your Account, this will show in your Cash Balance. Only the Cash Balance is withdrawable. A withdrawal request will result in the forfeiture of the Bonus Balance.
16.6 We reserve the right to limit maximum withdrawals for non-depositing recipients of bonuses. This also applies to non depositors who make a deposit following a win from their bonus funds. For these players the maximum withdrawal will still apply. Withdrawal limits are specified per promotion and for welcome offers are listed here https://www.21.co.uk/promotional-terms.
16.7 Any bonus issued is valid for a period of 30 days from the date of issue unless otherwise stated in the specific promotion. Any remaining/unused bonus at the end of the stated period will be removed from the player’s Account.
16.8 We reserve the right to modify, alter, discontinue or terminate a bonus or promotion at any time for any reason whatsoever, without notice to players. However, we will use reasonable efforts to provide advance notice to the players of any such modification, alteration, discontinuance or termination.
16.9 Our current welcome offers are outlined here https://www.21.co.uk/promotional-terms by accepting to participate in these offers constitutes acceptance of their specific terms and conditions.
16.10 We reserve the right to refuse any bonus to any player for any reason. No correspondence will be entered into.
16.11 Wagers on certain games do not count in full towards the bonus wagering requirement. A full list of the percentage contributions for each game is https://www.21.co.uk/excluded-games
APPENDIX: GENERIC PROMOTION TERMS AND CONDITIONS
1.1 We may run certain promotions associated with the Service. All such promotions are managed by LeoVegas Gaming of Level 7, The Plaza Business Centre, Bisazza Street, SLM 1640, Sliema, Malta.
1.2 No prizes will be awarded to employees, (and their families), agents (including advertising agencies and promotional companies) and successors and assignees of LeoVegas and its contractors.
1.3 In selecting winners the decision of Leo Vegas on the winner is final. No correspondence will be entered into.
1.4 We will make every effort to contact winners via telephone, email and/or letter. The prize must be claimed within 30 days of our contacting You, or it will be forfeited.
1.5 Winners are solely responsible for paying all taxes, fees and any other expenses associated with the acceptance and use of the prize, unless otherwise stated in specific promotion terms and conditions. We accept no other liability whatsoever in relation to prizes.
1.6 We shall not be responsible for lost or misdirected messages, unavailable network connections, failed, incomplete, garbled or delayed computer transmissions, on-line failures, hardware, software or other communications failures or circumstances affecting the award of this prize.
1.7 We reserve the right to extend, amend or remove any and all aspects of a promotion at any time, without prior notification to You.
1.8 We reserve the right to retire a game with a progressive jackpot at our discretion. Should we exercise this right any remaining contributions to the jackpot will be added onto another jackpot system of our choice.
2.1 The Terms and Conditions contained herein represent the complete, final and exclusive agreement between you and the Us and supersede and merge all prior agreements, representations and understandings between you and LeoVegas with regards to playing games on the Website.